Terms Of Service

1. Use of Our Site

You must be at least the legal age of majority in your jurisdiction to use this site or make purchases. By doing so, you represent that you meet this requirement or that a legal guardian has granted consent on your behalf.

Unlawful or unauthorized use of this site, including tampering with content or violating intellectual property rights, is strictly prohibited.

2. Store Policies

Plano Custom Jewelers crafts high-quality jewelry and provides personalized service both in-store and online. Our policies are intended to ensure clarity and fairness in all transactions.

All Sales Are Final

We do not offer refunds. Once a purchase is completed, it is considered final.

Exchange Policy

We offer exchanges under these specific conditions:

Requests must be made within 10 calendar days from the date of purchase.
Items must be in original, unused condition, with all tags, packaging, and the receipt.
We only accept exchanges for items of equal or greater value.
If the new item costs more, the customer is responsible for paying the price difference.
Items that are custom-made, engraved, resized, or altered are not eligible for exchange.
Plano Custom Jewelers reserves the right to inspect and approve all items before processing an exchange.

To begin an exchange, email us at [Insert Email] with your order number and item details.

3. Product Representation

We make every effort to accurately display and describe our products. However, due to the handcrafted nature of jewelry and screen differences, slight variations may occur in appearance or dimensions.

We reserve the right to correct typographical errors, inaccuracies, or omissions in product descriptions or pricing without prior notice.

4. Payment and Account Information

We reserve the right to decline any order at our discretion. If we make a change to or cancel an order, we may attempt to notify you using the contact information provided at checkout.

You agree to provide accurate, complete, and up-to-date billing and contact details. Failure to do so may result in delays or cancellations.

5. Third-Party Services and Links

Our site may include tools or links to third-party services we don’t control. We’re not responsible for content, privacy practices, or functionality of these external services. Use them at your own risk.

6. Intellectual Property

All designs, logos, product images, and content on this website are the property of Plano Custom Jewelers or licensed appropriately. You may not use, reproduce, or distribute our materials without written permission.

7. Disclaimers and Limitations

We do not guarantee that your use of our service will be uninterrupted, secure, or error-free. All services and products are provided "as is" and "as available" without warranties of any kind, express or implied.

Plano Custom Jewelers shall not be liable for any direct or indirect damages arising from the use of our products, website, or services, to the extent permitted by law.

8. Indemnity

You agree to indemnify and hold Plano Custom Jewelers harmless from any claims, damages, or liabilities resulting from your breach of these Terms or misuse of our services.

9. Governing Law

These Terms and any related transactions shall be governed by the laws of the State of Texas. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Collin County, Texas.

10. Changes to These Terms

We may update these Terms at any time. Changes will be posted on this page with the updated effective date. Continued use of the site after changes are made constitutes your acceptance.

For any questions regarding these Terms or our policies, please reach out to:

Plano Custom Jewelers
📍3115 W Parker Rd #530, Plano, TX 75023
📧 planocustomjewelers@gmail.com
📞 (972) 867 - 7227